Nbn Co Service Level Agreement

”As a result, NBN continues to have a strong incentive to correct an end-user error as quickly as possible, even after a higher service level delay.” In its own ACCC review proposal, NBN Co cautioned that stricter levels of service would result in significant costs that it would likely have to pass on to retail service providers. There must be incentives and responsibilities on NBN Co to provide a certain level of service, even if it is not directly related to the end users of the network, he said. ”NBN Co would incur considerable additional costs if it unlocked a service error discount for any end-user error that would not be corrected within service level timelines,” he said. In its opinion on the ACCC`s ongoing consultation on NBN Co`s wholesale broadband agreement with retail providers, ACCAN made its point of view. . . .

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